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Fashion Bug Complaint - Bad Customer Service
Fashion Bug Complaint

Fashion Bug Complaint


Bad Customer Service

Back in early December 2010 I purchased some items from Fashion Bug in Webster NY. The associate was very nice and explained all the ways I could save on my purchase by applying for the Fashion Bug credit card. I replied "no" several times but the offer was too tempting and I applied for the card. I told everyone about my savings and how satisfied I was with the sales associate. This week I received what i thought was my first credit card statement from Fashion Bug. But when I opened it, lo and behold, there was a $20.00 LATE FEE on it!! I was astonished as this was the first time I received anything from Fashion Bug and I already had a late fee??!! I called Customer Service; they told me a bill had been mailed out the day after I made my purchases. I explained that I never received that statement and was surprised that what I thought was my first statement had a late fee on it. The customer service rep ("Sophie") told me that I had to pay the fee and that I should have contacted Fashion Bug if I did not receive a statement. I explained that I never had an account with Fashion Bug before so how was I supposed to know when the statements were mailed? I asked her to please close my account. She then said she could waive 1/2 of the late fee if I agreed to keep the account open. I declined. At that point she told me I would then have to pay the entire late fee on my statement. I asked her how she was just able to reduce the late fee by 1/2 if I kept the account open, but if I closed it, she couldn't?! She said that she couldn't reduce the fee if I didn't keep the account open. I asked for the name and address of her manager so I could write a letter and express my disappointment in how this whole situation was handled and the rep told me to write to Customer Service. I told her I didn't want to write to Customer Service. She then asked for all my contact numbers and I refused to give them to her. I told her I would be contacting Fashion Bug and telling them that I was not happy with how this all went down, told her to close the account and hung up the phone!! Because of this I'll probably never shop at Fashion Bug again...TOO BAD!
Gina Reger

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